Last updated June 1, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@lunocreativestudio.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided, and mail your return to the following address:
Luno Creative Studio, LLC
Attn: Returns
[RMA #]
Luno Creative Studio, LLC
1001 Bishop St. STE 2685A
Honolulu, HI 96813
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return, refund or exchange. Please allow at least 7 days from the receipt of your item to process your return, refund, or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Custom personalized items cannot be returned, refunded, or exchanged. For defective or damaged products, please contact us ASAP at the contact details below to arrange a solution.
Please Note
A 20% restocking fee of the total cost spent will be charged for all returns.
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CONTACT US
If you have any questions concerning our return policy, please contact us at:
Luno Creative Studio, LLC
1001 Bishop St. STE 2685A
Honolulu, HI 96813
(808) 978-5650