SHIPPING POLICY
Last updated June 1, 2024
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Interpretation
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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
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Definitions
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For the purposes of this Policy:
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"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Luno Creative Studio, LLC
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"Goods" refers to the items offered for sale on the Service.
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"Orders" means a request by You to purchase Goods from Us.
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"Service" refers to the Website.
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"Website" refers to Luno Creative Studio, accessible from http://lunocreativestudio.com/
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"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Luno Creative Studio, LLC. The following terms and conditions constitute our Shipping Policy.
Shipment processing times
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All Orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
We will be using ShipStation to handle all shipments.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
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Shipping rates & delivery estimates
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Shipping charges for your orders will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
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You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
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Customs, Duties and Taxes
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Luno Creative Studio, LLC, is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
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Damages
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Luno Creative Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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CONTACT US
If you have any questions about this Shipping Policy, you can contact us:
Luno Creative Studio, LLC
1001 Bishop St. STE 2685A
Honolulu, HI 96813
(808) 978-5650